Question 1

How long will my order take to arrive including processing and shipping?

Accepted Answer

If the goods are in stock in our Watford warehouse, we can ship the day the goods are ordered up to 12 noon, on a next day delivery service.

Question 2

Can I ship my order to someone else or to a different address?

Accepted Answer

Yes, orders can be shipped to an address which is different from the invoice address. The goods can be sent direct to your customer under plain cover.

Question 3

Where do you ship from?

Accepted Answer

All goods are shipped out from our warehouse based in Watford, United Kingdom.

Question 4

Which carrier will deliver my order?

Accepted Answer

Standard shipping will be handled by APC for United Kingdom, Northern Ireland.

Question 5

What is your minimum order quantity?

Accepted Answer

Our MOQ starts from 144pcs.

Question 6

What are your lead times?

Accepted Answer

Sampling 10-14 days Production 35-40 days Shipping 35 days by sea or 5-7 days by air This is a general guide but lead times can vary depending on the project. We will quote an exact lead time upon sight of design.

Question 7

Can you Pantone match?

Accepted Answer

Yes we can! The MOQ for Pantone matched knits starts at 1000pcs per colour, and 1800pcs per colour for caps.

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